OPTA Transit

The Ride That Makes
The Appointment Possible.

Missing a dialysis session isn't an inconvenience — it's a medical emergency. Missing chemotherapy isn't a scheduling problem — it's a treatment failure. OPTA Transit exists so neither of those things ever happen.

12,400+
Trips completed
98.2%
On-time rate
47
Facility partners

OPTA Transit

What's Included

Dialysis Transportation

Three-times-weekly dialysis rides with the same driver, same time, every session. Consistency matters for patients.

Chemotherapy Rides

Oncology appointments require a calm, reliable experience. Our drivers are trained for sensitive medical situations.

Specialist Visits

Cardiologists, neurologists, orthopedics — any specialist, any facility in our service area.

Same-Day Scheduling

For established clients and facility partners, we accommodate same-day requests when capacity allows.

Medi-Cal Billing

We handle Medi-Cal billing directly. No paperwork for patients or families. No claims headaches for facilities.

HIPAA-Compliant

All trip data, patient information, and communications are handled under a signed BAA. Always.

Wheelchair & Stretcher

Fully equipped vehicles for ambulatory, wheelchair, and stretcher-level transport needs.

Real-Time Tracking

Facilities and families get live ETA updates. No more calling dispatch to check where the driver is.

The Process

How It Works

1

Book the ride

Call, text, or book online. Tell us the patient name, pickup address, destination, and appointment time. Takes 3 minutes.

2

We confirm and dispatch

You receive an immediate confirmation with driver name, vehicle info, and ETA. Facility gets a copy if requested.

3

Driver arrives on time

Our driver arrives 10 minutes early, assists the patient to the vehicle, and monitors the appointment window.

4

Return trip coordinated

We wait or return at a scheduled time. No patient left waiting at a clinic. Return confirmation sent automatically.

What People Say

Real Experiences

"My father has been on dialysis for three years. OPTA has never missed a pickup. Not once. That's not a small thing — that's his life."

Sandra Kim

Daughter, San Jose

"We switched from our previous NEMT vendor to OPTA six months ago. Our no-show rate went from 19% to 3%. The facility account manager is worth every penny."

James Okafor

Operations Director, Bay Area Dialysis

FAQ

Common Questions

Does OPTA accept Medi-Cal?
Yes. OPTA is a certified Medi-Cal NEMT provider. We handle all billing directly — patients and families do not need to manage claims.
How far in advance do I need to book?
We recommend 24–48 hours for scheduled appointments. For established facility partners, same-day requests are often available.
What if the appointment runs long?
Our drivers monitor appointment windows. If a visit runs long, we adjust the return time automatically and notify the contact on file.
Do you offer wheelchair-accessible vehicles?
Yes. We have a fleet of WAV (wheelchair-accessible vehicles) and stretcher-capable units for all mobility levels.
What areas do you serve?
Currently serving San Jose, Santa Clara, and Sunnyvale. Expanding to San Francisco and Oakland in Q3.

OPTA Ecosystem

Other Services You May Need

OPTA Health

Community Health Workers for care navigation and follow-up.

OPTA SafeLift

24/7 fall response and lift assist.

OPTA Equipment

Wheelchair and mobility equipment rentals.

Ready to Get Started?

Our team is available 7 days a week. No hold music. No phone trees.